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1up! Email Issues Support Request
If you're having email issues and need help resolving them, filling in the form below is the quickest way to request assistance.

The 1up! technical Support staff will need this information to review all aspects of any possible issue.

Also, please review the following items at your location:

  • can you get email on other devices of yours
  • have you checked your SPAM folder/directory
  • can others on your email domain get their email
  • if you’re using a mobile device, and on wifi, turn it off and check via your cellular connectivity

Thank you.


Your name:
Required
Your email address:
Required
Your phone number:
Required
Your IP address:
Required
Time your issue occurred (approx.):
Required
Your location/address where issue occurred:
Required
Have you checked your email using the web mail browser interface
(https://webmail.going1up.com/)?

Required
Yes
No
Detailed description of email issue:
Required
Your email client configuration including protocol, server, and ports:
Required
Your computer platform and email client including version:
Required
Any other affected users and their email addresses:
 
Passcode:
Required
Anti-SPAM Passcode Click here to see a new mix of characters.
This is an anti-SPAM device. It is not case sensitive.



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